Save Energy.

"Everyone who has gone to my house or answered my call has gone above and beyond. They made sure all my questions were answered and had explained the work before installing anything. I am so blessed to have been enrolled in the program and can't thank you all enough."

Nancy P.

They did an amazing job and were very proficient. I am very happy with what they did for me.

Gabriel B.

I am very satisfied with the remarkable service provided. During the visit, the technicians were very punctual, polite, respectful, friendly and trustworthy. It is amazing how knowledgeable and organized they are when doing their job in a fast and efficient manner, both are very professional. I really appreciate the excellent job they did in my home, if I could give them 10 stars in my review for sure I would do it. I highly recommend them.

Marta S.

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Privacy Policy

Empire Specialties

Empire Specialties ("Empire Specialties," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, prospective customers, employees, vendors, business partners, and website visitors.

This Privacy Policy explains what information we may collect, how we use and protect that information, when information may be disclosed, and the choices available to you regarding your information.

By interacting with Empire Specialties, using our website, submitting information to us, requesting services, or communicating with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us by telephone, email, text message, or through our website.

• Request information about our services.

• Request an estimate, appointment, inspection, or service.

• Submit a website contact form.

• Communicate with an Empire Specialties employee.

• Participate in a utility, energy-efficiency, weatherization, or other program administered or supported by Empire Specialties.

• Apply for employment or work with us.

• Conduct business with us as a vendor, contractor, or business partner.

Depending on the nature of the interaction, information we collect may include:

• Name.

• Mailing or service address.

• Email address.

• Telephone or mobile phone number.

• Information relating to a requested service, appointment, estimate, or project.

• Communications and correspondence with our employees.

• Information necessary to administer qualifying energy-efficiency or utility-related programs.

• Business or employment-related information when applicable.

• Other information you voluntarily provide to us.

We only seek to collect information reasonably necessary for legitimate business, operational, customer service, employment, contractual, or legal purposes.

2. How We Use Personal Information

Empire Specialties may use personal information to:

• Respond to questions and customer inquiries.

• Provide requested information regarding our services.

• Schedule and coordinate estimates, inspections, appointments, and projects.

• Communicate regarding active or upcoming services.

• Provide appointment, scheduling, arrival, project, or service updates.

• Determine or assist with eligibility for applicable programs or services.

• Coordinate with utility companies or program administrators when necessary to provide requested services.

• Maintain customer and business records.

• Provide customer support.

• Communicate with employees, vendors, contractors, and business partners.

• Improve our services and business operations.

• Protect our customers, employees, systems, and business.

• Prevent fraud, misuse, or unauthorized activity.

• Comply with legal, regulatory, contractual, and recordkeeping requirements.

Empire Specialties does not use personal information for purposes materially different from those for which it was collected without an appropriate legal or business basis.

3. SMS and Text Messaging Privacy

Empire Specialties may use SMS or MMS text messaging to communicate with customers, employees, vendors, and business partners.

Text messages may include communications concerning:

• Customer inquiries.

• Estimates.

• Appointments.

• Scheduling.

• Project coordination.

• Service updates.

• Jobsite coordination.

• Requested follow-up.

• Other communications related to an existing business relationship.

Recipients may provide consent to receive text messages through an applicable opt-in process or may initiate a text message conversation with Empire Specialties using a publicly listed business telephone number.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Empire Specialties does not sell, rent, or distribute SMS consent information or mobile telephone numbers to third parties for their own marketing or promotional purposes.

Consent to receive SMS messages is not transferable to another business or organization.

Recipients may opt out of SMS communications at any time by replying STOP to a message from Empire Specialties.

Recipients may reply HELP for assistance.

Message frequency may vary depending on the nature of the conversation, active project, service request, appointment, or business relationship. Message and data rates may apply depending on the recipient's wireless carrier and service plan.

4. How We Share Information

Empire Specialties does not sell personal information to third parties for marketing purposes.

We may disclose personal information when reasonably necessary to conduct legitimate business activities or provide requested services. This may include disclosure to:

• Service providers that perform services on our behalf.

• Utility companies or energy-efficiency program administrators when required to provide or administer requested services.

• Contractors or subcontractors involved in providing an authorized service.

• Information technology, communications, hosting, security, or business service providers.

• Professional advisers such as accountants, auditors, insurers, or attorneys.

• Government agencies, regulators, courts, or law enforcement when required or permitted by law.

• A successor organization in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy obligations.

Third parties receiving personal information on our behalf are expected to use the information only for the business purpose for which it was provided and to protect the information appropriately.

SMS opt-in information and SMS consent are excluded from the sharing described above and will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. Protection of Personal Information

Empire Specialties takes reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access.

• Improper disclosure.

• Loss.

• Misuse.

• Alteration.

• Destruction.

Employees are expected to handle customer information only through authorized company systems and for legitimate business purposes.

Employees are prohibited from using customer information for personal benefit or disclosing customer information to unauthorized persons.

Although we take reasonable precautions to safeguard information, no electronic transmission, information system, or storage method can be guaranteed to be completely secure.

6. Data Retention

Empire Specialties retains personal information only for as long as reasonably necessary to fulfill the purposes for which the information was collected, including:

• Providing requested services.

• Maintaining customer and business records.

• Meeting contractual obligations.

• Resolving disputes.

• Maintaining appropriate employment records.

• Complying with applicable legal, regulatory, insurance, tax, and recordkeeping obligations.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with our business practices and applicable requirements.

7. Website Information

When you visit the Empire Specialties website, certain technical information may be collected automatically by our website, hosting provider, or related technology.

This information may include:

• Internet Protocol (IP) address.

• Browser type.

• Device type.

• Operating system.

• Pages visited.

• Date and time of access.

• Referring website or source.

• Other standard website usage information.

This information may be used to operate, secure, maintain, troubleshoot, and improve our website and online services.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary to operate website functionality, understand website usage, maintain security, and improve user experience.

Browser settings may allow visitors to block or delete certain cookies. Disabling cookies may affect the functionality of some portions of the website.

9. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties.

Empire Specialties is not responsible for the privacy practices, content, or security of independently operated third-party websites. When visiting another organization's website, you should review that organization's privacy policy.

10. Your Privacy Choices

You may contact Empire Specialties to:

• Ask questions regarding our privacy practices.

• Request that contact information be corrected.

• Update your communication preferences.

• Request to stop receiving certain communications.

• Ask questions about personal information you previously provided.

Requests may be subject to identity verification and any applicable legal, regulatory, contractual, or recordkeeping requirements.

To stop receiving SMS messages, reply STOP to any SMS message from Empire Specialties.

For assistance regarding SMS messages, reply HELP.

11. Children's Privacy

Empire Specialties' services and website are not directed toward children under the age of 13, and we do not knowingly seek to collect personal information directly from children under the age of 13 through our website.

If we learn that personal information from a child under 13 was collected inappropriately, we will take reasonable steps to delete the information when required.

12. Business and Employment Information

Information provided by employees, applicants, contractors, vendors, or business partners may be used for legitimate employment, administrative, operational, contractual, security, or business purposes.

Such information is handled in accordance with applicable company policies and legal requirements.

13. Changes to This Privacy Policy

Empire Specialties may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable requirements.

When changes are made, the "Last Updated" date at the top of this Privacy Policy will be revised.

We encourage visitors to periodically review this Privacy Policy for updates.

14. Contact Us

Questions regarding this Privacy Policy or Empire Specialties' privacy practices may be directed to us through our website:

Empire Specialties
Website: https://empire-specialties.com
Contact Page: https://empire-specialties.com/contact-impact

You may also contact your local Empire Specialties office for assistance.

SMS Messaging Terms & Conditions

1. Program Description

By providing your mobile telephone number and consenting to receive SMS messages from Empire Specialties, you may receive text messages related to your interactions or business relationship with Empire Specialties.

Messages may include:

• Responses to customer inquiries.

• Estimate coordination.

• Appointment scheduling and confirmation.

• Project and service updates.

• Arrival or scheduling information.

• Requested follow-up communications.

• Other non-marketing business communications related to services you requested or an existing business relationship.

Customers may also initiate an SMS conversation with Empire Specialties by texting an Empire Specialties business number that is publicly identified as accepting text messages.

2. Message Frequency

Message frequency varies.

The number of messages you receive will depend upon your interaction, inquiry, appointment, project, service request, or ongoing business relationship with Empire Specialties.

3. Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge you for sending or receiving SMS or MMS messages according to the terms of your mobile service plan.

Empire Specialties is not responsible for charges imposed by your wireless carrier.

4. Opting Out

You may stop receiving SMS messages from Empire Specialties at any time by replying:

STOP

After you submit an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed.

After your opt-out request has been processed, Empire Specialties will not continue sending SMS messages to that telephone number unless you subsequently provide consent to receive messages again or initiate a new SMS conversation as permitted by applicable requirements.

5. Help and Support

For assistance with SMS messaging, reply:

HELP

You may also contact Empire Specialties through our website or Contact Us page.

6. Privacy

Personal information provided in connection with SMS messaging is handled in accordance with the Empire Specialties Privacy Policy above.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

7. Consent

Consent to receive SMS messages from Empire Specialties is voluntary and is not a condition of purchasing goods or services unless messaging is necessary to provide a specific service requested by the recipient.

Recipients may withdraw SMS consent at any time by replying STOP.

8. Changes to SMS Terms

Empire Specialties may update these SMS Messaging Terms & Conditions periodically.

Any updated terms will be published on the Empire Specialties website with the applicable revision date.